ANTI-VIRUS E-MAIL PROTECTION
All of our E-mail servers employ anti-virus software that scans every message for known viruses before delivery.  If a message contains a virus, it will not be delivered, and a warning message will be sent by the system to the addressee about the incident.  There are no configuration options - anti-virus software is always enabled for all domains.

ANTI-SPAM E-MAIL PROTECTION
SelfNet E-mail servers use state-of-the-art anti-SPAM software to monitor and prevent Unsolicited Commercial E-mail (UCE or SPAM) messages from being delivered to SelfNet customers.  Our software identifies SPAM by using series of comprehensive tests - domain name, URL and IP address "black lists", mail routing and DNS records check, text and HTML content scanning, phrase filtering and Bayesian statistical filters, which use common spam characteristics to identify spam. Words and phrases are analyzed based on how frequently they appear in good email versus bad email, then messages are analyzed in terms of probability of being spam. The engine and its reference database are updated daily.

HANDLING SPAM MESSAGES
However, there is no perfect solution - there is always a slight chance that some legitimate mail will get caught by the anti-spam engine.  That is why we provide our customers with flexibility to manually customize SPAM handling for their domains. Once an e-mail message is identified as SPAM, it is automatically placed into User's [Spam] folder on the mail server, and kept there for 10 days. During that time, users can either a) take no action, and the message will be automatically deleted after 10 days, or b) using the WebMail interface, move the message to their [Inbox], so they can be opened and/or retrieved from the server. In addition, Users and Customer Domain Administrators can use "Black & White List" feature, to maintain their personal, or domain-wide lists of legitimate mail senders and spammers.

DISABLING ANTI-SPAM PROTECTION
Although most of our customers prefer our anti-spam engine (which is 95%-97% accurate), there are situations when mailings tagged as spam are actually legitimate. Some examples include computerized mailing lists, popular spam topics and terms in the message body, and even sub-standard e-mail systems used by key customers, causing false identification of e-mail messages as spam. In such cases, we can disable anti-spam filtering for a domain by customer request. However, this action should be the very last resort, as it requires special configuration of your domain on the mail server. It is always better to try to fix the problem with a few senders, then to disable anti-spam engine and leave your domain unprotected.

EUDORA 5.1 AND LATER

1. Select "Tools -> Options" from the main menu
2. Click on the "Sending Mail" icon
3. Click on the "Allow Authentication" check box and click OK to exit
4. Exit and restart Eudora
5. To configure multiple accounts and aliases you want to use for sending mail, please follow these additional steps:
6. Select the "Persona" tab in the left pane
7. Highlight Personality and click on the right mouse button
8. Select "Properties"
9. Enter your main account address as a "Login Name"
10. Put a check mark next to "Authentication Allowed"
11. Click OK, close and re-start Eudora program.

OUTLOOK 98 AND LATER

1. Open "Tools -> Services" from Outlook Main Menu
2. Highlight "Internet E-mail"
3. Click on the "Properties" button
4. Click on the "Servers" tab
5. In the low part of the dialog box find "Outgoing Mail Server" section
6. Put a check mark next to "My server requires authentication"
7. Click OK and restart Outlook
8. If you want to send mail using ALIASES other than your main account, please follow these additional steps:
9. Click on "Settings" button next to "My server requires authentication"
10. Click on "Log On Using.." button
11. Enter your main account "Login Name" and password
12. Click on "remember password" option
13. Do NOT check "Log on using Secure Password Authentication"
14. Click OK or APPLY, close and restart Outlook.

OUTLOOK EXPRESS FOR WINDOWS VERSION 5 AND LATER

1. Open "Tools -> Accounts" from the Main Menu
2. Click on the "Mail" tab of the dialog box
3. Highlight the account and click on the "Properties" button
4. Click on the "Servers" tab
5. In the low part of the dialog box find "Outgoing Mail Server" section
6. Put a check mark next to "My server requires authentication"
7. Click OK and restart Outlook
8. If you want to send mail using ALIASES other than your main account, please follow these additional steps:
9. Click on "Settings" button next to "My server requires authentication"
10. Click on "Log On Using.." button
11. Enter your main account "Login Name" and password
12. Click on "remember password" option
13. Do NOT check "Log on using Secure Password Authentication"
14. Click OK or APPLY, close and restart Outlook

OUTLOOK EXPRESS FOR MAC VERSION 5 AND LATER

1. Choose "Tools -> Account".
2. In the "Accounts" dialog, double-click on one of the displayed accounts.
3. In the "Edit Account" dialog, click on the "Click here for advanced sending options" button shown at the bottom of the dialog.
4. In the pop up dialog, click the "SMTP server requires authentication" check box. By default, the "Use same settings as incoming mail server" is checked.
5. Check "Log on using.." instead of "Use same settings as incoming mail server".
6. In the account ID box enter your Account as you email address, BUT instead of the '@' sign, use the '&' sign. The main logon information stays as it should.